All of our products are sourced from vendors in the US, Europe, and Asia, and some of our products are hand-crafted, made-to-order items which can add extra time. Processing orders can take from 2-7 days, and delivery can take between 1-3 weeks. We make every effort to get your order to you as soon as possible.

There can be the occasional customs or courier delay which may affect your delivery time frame from time to time. We cannot guarantee delivery times, and during high-volume periods, on very rare occasions, delivery may take up to 6 weeks. If your order has not arrived in 8 weeks, you will be eligible for a full refund.

An email will be sent a few days after your order has been dispatched with your tracking number. If you do not receive one after 5 days, please email us at hello@oliveandclaire.com and we'd be happy to check for you.

You are responsible for entering the correct delivery details. If you have entered the wrong address please contact hello@oliveandclaire.com with the correct details.

Unfortunately, if there order has been shipped we are unable to change the address. We are not responsible to refund or resend the order. 

Due to the limited nature of the items we offer, we do not accept exchanges and refunds on any Olive & Claire items. All items are final sale.

Whilst we hope this never happens, if you do receive damaged items, or have a manufacturing fault occur, please contact us immediately at hello@oliveandclaire.com with: 

- Your order number. 

- A picture of the damaged product. 

Once received, we'll be happy to send out another free of charge